Privacy Policy

---

The type of personal information we collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Booking details and information
• Email correspondence (including feedback)
• How you use our emails - for example whether you open them and which links you click on
• Your Internet Protocol (IP) address, and details of which version of web browser you used
• Information on how you use the website, using cookies and page tagging techniques

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for communication regarding booking our services.

We use this data to provide you with our entertainment services. 

We also collect data in order to:

• improve the site by monitoring how you use it
• gather feedback to improve our services, for example our email alerts
• respond to any feedback you send us, if you’ve asked us to
• send email alerts to users who request them

The data we collect may be shared with supplier organisations.

We also receive personal information indirectly, from the following sources in the following scenarios:

• Google Analytics
• Facebook

We use Google Analytics and Facebook software to collect information. We do this to help make sure the website is meeting the needs of its users and to help us make improvements. They store information about:

• the pages you visit
• how long you spend on each page
• how you got to the site
• what you click on while you’re visiting the site

We do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are.

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

If you come to this website from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

Legitimate interest – communications regarding booking our services. 

Your consent – subscribing to our mailing list for occasional emails regarding news and promotions. You are able to unsubscribe from this mailing list at any time via the unsubscribe link in the email. 

Your consent – by agreeing to use of cookies on our site, you give your consent for us to collect and use your data of how you access and use our website.

How we store your personal information 

Your information is securely stored electronically by us or supplier organisations. 

We keep booking information and email correspondence for six years. 

Any feedback that you have given consent for us to use will be retained indefinitely (unless consent is withdrawn). 

We will not:

• sell or rent your data to third parties
• share your data with third parties for marketing purposes
• We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

We design, build and run our systems to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored.

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via the contact form on the website if you wish to make a request.

We may change this privacy policy. Any changes to this privacy policy will apply to you and your data immediately.